Privacy Policy

Introduction

This Privacy Policy (“Policy”) helps users who access the Platform and the services offered therein (“User,” “you,” “your”) understand: (a) what information we collect, (b) why we collect it, (c) how we use it, (d) with whom we share it, and (e) how we protect it. We take the protection and proper use of your information seriously and are committed to safeguarding information in our possession. Please read this Policy carefully before accessing the Platform, using our services, or creating an account. If you do not agree to this Policy, please do not access or use the Platform.

This Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, the Digital Personal Data Protection Act, 2023 (DPDPA), and other applicable laws. Capitalized terms not defined herein have the meanings given in our Terms of Use.

By using the Platform, you agree to the collection and use of information in accordance with this Policy. The terms of this Policy become effective upon your acceptance (directly or indirectly, including by using the Platform and/or creating an account) and govern your use of the Platform and services.

Definitions

Service / Platform

The FIt Coach Club website and web/mobile application operated by DigiYog Techno Soft.

Personal Data

Data about an identifiable individual (alone or in combination with other data).

Usage Data

Data collected automatically by the Service or its infrastructure (e.g., page visit duration, device events).

Cookies

Small files stored on your device that may include unique identifiers.

Data Controller

The entity deciding purposes and means of processing Personal Data. For this Policy, we act as Data Controller for our processing activities.

Data Processor / Service Provider

Third parties that process data on our behalf.

Data Subject / User

Any living individual using the Service and subject of Personal Data.

Information We Collect and Use

When you access the Platform, request a demo, sign up for a free trial, or subscribe, we may collect the following categories of data to provide and improve the Service.

1) Personal Data

We may collect:

• Name, email address, phone number (including WhatsApp-linked number)
• Address (country, state, city, PIN/ZIP)
• Social login identifiers (if you sign up via Google/other SSO)
• Cookies and Usage Data
• Any other identifiers, including data categorized as personal or sensitive under DPDPA 2023

We may contact you via calls/SMS/WhatsApp/newsletters/marketing updates about similar products or services you have used or enquired about. You can opt out using unsubscribe links or by contacting us. Even if registered under DND/DNC/NCPR, you authorize essential service/transactional communications while your account remains active.

2) Usage Data

We collect technical information such as IP address, browser type/version, pages visited, time/date, time spent, device identifiers, and diagnostics. On mobile, we may collect device type, OS, unique IDs, and similar diagnostic data.

3) Behavioral Data

We may collect data about your interactions on the Platform across devices (e.g., search activity, communication preferences, opt-ins).

4) Location Data

With your permission, we may process approximate or precise location to provide or improve features. You can enable/disable location in your device settings.

5) Contact Lists & Files (Coach Features)

You may upload contact lists (name, phone, email, tags) and share files (images, audio/video, PDFs) to engage clients. We process this content to provide the Service as instructed by you.

6) Cookies & Tracking

We use Cookies, web beacons, tags, and similar technologies to operate, secure, and analyze the Platform. You can set your browser to refuse Cookies, but some features may not function properly.

• Session Cookies (operation)
• Preference Cookies (remember settings)
• Security Cookies (protection)

7) Device Data

We may collect device/connection data (OS, versions, battery status, storage, browser type, plugins, language, time zone, ISP/carrier, IP, connection speed, Wi-Fi/Bluetooth beacons) to secure, optimize, and deliver the Service.

8) Third-Party Information

We may receive information from analytics, advertising, and integration partners. If you link social accounts or third-party tools, we may receive relevant data as permitted by those services.

How We Use Your Data

We use data to:

• Provide, operate, and maintain the Service
• Create/manage your account and deliver core features
• Notify you about changes, security advisories, and transactional updates
• Facilitate interactive features (e.g., team collaboration)
• Provide customer support and onboarding
• Analyze usage to improve performance and reliability
• Monitor and prevent security incidents, fraud, or abuse
• Send offers/news about similar services (unless you opt out)
• Comply with legal obligations

Legal Bases (GDPR, where applicable)

Where GDPR applies (e.g., EEA users), we process data based on:

• Contract performance
• Your consent
• Our legitimate interests (e.g., product security, analytics)
• Legal compliance
• Payment/transaction processing

Data Retention

We retain Personal Data as long as necessary for the purposes described, to comply with legal obligations, resolve disputes, and enforce agreements. Usage Data may be retained for shorter periods unless needed for security, functionality improvements, or legal requirements.

International Data Transfers

Your data may be processed in India and other jurisdictions with different data protection laws. By using the Service, you consent to such transfers. We take reasonable steps to ensure appropriate safeguards are in place for any cross-border transfers.

Disclosure of Data

• Business Transactions: In the event of a merger, acquisition, or asset sale, data may be transferred as part of the transaction.
• Law Enforcement / Legal Requests: We may disclose data when required by law or to comply with valid requests by public authorities.
• Legal Necessity: We may disclose data to protect our rights/property, investigate wrongdoing, ensure user/public safety, or defend against legal liability.

Security

We implement commercially reasonable technical and organizational measures (encryption in transit, access controls, backups, monitoring). However, no method of transmission or storage is 100% secure.

Your Rights

Depending on your jurisdiction (including DPDPA/GDPR), you may have rights to:

• Access, correct, update, or delete your Personal Data
• Object to or restrict certain processing
• Data portability (structured, machine-readable format)
• Withdraw consent at any time (processing before withdrawal remains lawful)

If self-service options are unavailable in your account, contact us using the details below. We may require identity verification.

Service Providers & Sub-Processors

We engage third-party providers to host, analyze, support, or deliver parts of the Service. They process data under contractual obligations of confidentiality and security and may not use data for their own purposes.

Analytics (examples)

• Google Analytics / Firebase
• Mixpanel (if used)

Each provider’s privacy policy governs their processing.

Behavioral Remarketing (if enabled)

We may use Google Ads and Meta (Facebook) remarketing to show ads based on past visits. You can adjust ad preferences or opt-out via provider tools and browser add-ons.

Payments

We may offer paid subscriptions using third-party payment processors. We do not store full card details on our servers. Processors adhere to PCI-DSS standards.

Examples: Razorpay, Stripe (if enabled)

(App store in-app payments apply only if a native app is offered.)

Refund Policy

Payments are non-refundable. We do not provide refunds or credits for partial months or unused periods. For full details, please see our Refund & Cancellation Policy.

Links to Other Sites

Our Service may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review those sites’ privacy policies.

Children’s Privacy

The Service is not intended for individuals under 18. We do not knowingly collect Personal Data from minors. If you believe a child has provided Personal Data, contact us and we will remove it promptly.

Changes to This Policy

We may update this Policy from time to time. We will post the updated Policy on this page and update the “Last updated” date. In some cases, we may provide additional notice (e.g., email or in-product notification). Please review this Policy periodically.